Frequently Asked Questions

Artivanta is a curated virtual gallery bringing together exceptional vintage and contemporary art from Southeast Asia, the Middle East, and Europe. Every work is hand-selected by our curatorial team for its authenticity, cultural depth, and artistic merit — not a general marketplace where anyone can list a piece.

Three things set us apart: personal curation (every work is hand-selected, not crowd-listed), cultural breadth (vintage and contemporary art across three regions in genuine dialogue), and guidance (dedicated Art Advisors mean you are never browsing alone).

Paintings, photography, ceramics, sculptures, and vintage art, curated by region and by named curators so you can explore by culture, medium, or artistic voice.

We collaborate exclusively with artists whose work carries cultural depth and authenticity. Each artist featured on Artivanta has a dedicated biography in our Artists section. We also share artist interviews, reels, and features on our Instagram and Culture pages.

You can browse freely without an account. To complete a purchase you will need to register so we can manage your order and keep you updated on shipping.

Every artwork is individually reviewed by our curatorial team and ships with a Certificate of Authenticity and provenance documentation where available. For full details, see our Shipping & Returns Policy.

Absolutely. Our Art Advisors are here to guide you. You can reach them through the contact form on our platform, or by emailing expert@artivanta.com.

All prices are displayed in Euros (EUR). Our payment provider Payabl. accepts all major currencies, automatically applying the applicable exchange rate at the time of purchase.

We accept all major credit and debit cards via Payabl., our fully regulated payment partner who manages security, compliance, and fraud protection on our behalf.

Yes. All transactions are processed by Payabl., a regulated and compliant payment partner. Your card details are never stored on our platform and every transaction is encrypted end-to-end.

If you need a little more time, please contact our Art Advisors. We will do our best to accommodate a short hold, subject to availability.

We ship worldwide via DHL Express for international deliveries and trusted local carriers for domestic shipments. Some remote destinations may not be serviceable — we will notify you within 48 hours of purchase if this applies to your address.

Every work is packaged to internationally recognised art handling standards, assessed individually by medium, size, fragility, and destination. Full details in our Shipping & Returns Policy.

Total estimated timeframes from order to delivery: domestic up to 10 business days, international up to 10 business days, intercontinental up to 12 business days. These windows include processing, transit, and customs clearance.

International and intercontinental shipping is calculated at checkout based on dimensions, weight, and destination. For domestic shipments, our team will email you carrier quotes after purchase.

Import duties, VAT, and customs taxes are the buyer's responsibility and vary by country. Certain vintage pieces may also be subject to cultural property laws or CITES regulations. Our Art Advisors can advise on common destination requirements.

You will receive email notifications at every stage: order confirmed, dispatched (with your tracking number), in transit, out for delivery, and delivered. All communications go to your registered email address.

Returns are limited to eligible cases: significant transit damage (reported within 48 hours), artwork materially different from its listing, or confirmed inauthenticity (within 14 days). Full details at Shipping & Returns Policy.

Contact us within 48 hours of delivery at contact@artivanta.com with photographs of the packaging and artwork. Use subject line "URGENT — Damage in Transit — [Order Number]".

Email contact@artivanta.com with subject "Return Request — [Order Number]", your reason, and photographic evidence. Please do not send artwork back without written approval.

Approved refunds are processed to your original payment method within 7 to 10 business days of the artwork being received back at its point of origin. Original shipping costs are non-refundable.

Yes. Every applicable work ships with a Certificate of Authenticity and provenance documentation where available. Details are noted on each product page.

Of course. Contact our Art Advisors at expert@artivanta.com any time after your purchase. We respond within 1 business day.

We collect the information you provide when registering or purchasing, such as your name, email, and billing address, as well as standard technical data. Full details in our Privacy Policy.

No. Payments are processed entirely by Payabl., our regulated payment partner. Artivanta never stores your full card number or sensitive payment credentials.

We do not sell your data. We share it only where necessary — with Payabl. to process payments, with hosting providers, and with regulatory authorities where required by law.

Under GDPR, you have the right to access, correct, delete, or receive a portable copy of your personal data. To exercise any of these rights, email privacy@artivanta.com. We respond within 30 days.

For certain high-value transactions, we are required under EU anti-money laundering (AML) regulations to verify the identity of buyers. This is a legal obligation. You can read more in our AML Policy.

We collaborate exclusively with artists whose work carries cultural depth and authenticity. Reach out by emailing expert@artivanta.com with a brief introduction and examples of your work.

We actively seek visionary curatorial collaborators. Contact us directly at expert@artivanta.com — we treat every curatorial conversation with the seriousness it deserves.

We are open to thoughtful partnerships with institutions and galleries that share our commitment to cultural authenticity. Email expert@artivanta.com and we will be happy to explore possibilities.